Suggested Arrival Time
We suggest you arrive 15 minutes prior to the commencement of your services.

Lightening Services
At Intershape one of our top priorities is the integrity of our Guest’s hair, and therefore while receiving any lightening service in our salon we will always use Bond Ultim8 Plex service to ensure the highest quality hair condition. This is a two step treatment done in salon at an additional cost of $25 that is added into all lightening services. Should you wish to opt out of this treatment, please let your stylist know before we begin.

Cancellation Policy
We appreciate 24 hours’ notice of your need to change or cancel your appointment. If this is not met, your next appointment may need to be prepaid. Prepaid bookings are a requirement of a previous no-show appointment. Gift vouchers/Cards will be redeemed for 50% of the original value. Please arrive on time as late arrivals will mean your treatment time may be customised accordingly.

Gift Cards and Packages
Gift cards can be tailored for all services and packages. Speak to one of the Intershape Hair Stylist team members about customising a gift or package.

Terms & Conditions*
Gift cards, should be treated as cash, are non-refundable and not redeemed for cash, cannot be redeemed towards products, will not be replaced if lost or stolen, is valid for 6 months from the date of issue, will incur a 10% surcharge if used on Sunday/Public Holiday, will incur a 50% cancellation fee for less than 24 hours’ notice from appointment time.
Marketing & Promotional Gift Cards are non-refundable and not redeemable for cash. They cannot be used in conjunction with any other offer, discount or promotion. Complimentary marketing and promotional gift cards are not to be used together or collected to account for a full service. One card per person only. Expired marketing & promotional gift cards will not be accepted or extended under any circumstances. Expiry dates may vary with complimentary, promotional or marketing vouchers. Marketing, promotional and complimentary cards that are only for a specific location cannot be used at a different location or changed.
$20 Service vouchers can only be redeemed on services valued at $50 or more.

Payment Methods
These include Cash, most leading credit cards and EFTPOS. Prepaid services are also available. We do not accept personal cheques or American Express.

Refunds and returns on any purchases and services are not available. Product returns will only be accepted for allergic reactions, not to suit a change of mind.

A surcharge will apply to all services on Sundays and Public Holidays