TERMS & CONDITIONS

Suggested Arrival Time
We suggest you arrive 15 minutes prior to the commencement of your services.

Cancellation Policy
We appreciate 24 hours’ notice of your need to change or cancel your appointment. If no notice is given, a cancellation fee may apply. Gift Vouchers/Cards will be redeemed for 50% of the original value. Please arrive on time as late arrivals will mean your treatment time may be customised accordingly.

Gift Cards and Packages
Gift cards can be tailored for all services and packages. Speak to one of the Intershape Hair Stylist team members about customising a gift or package.

Terms & Conditions*
Gift cards, should be treated as cash, are non-refundable and not redeemed for cash, cannot be redeemed towards products, will not be replaced if lost or stolen, is valid for 6 months from the date of issue, will incur a 10% surcharge if used on Sunday/Public Holiday, will incur a 50% cancellation fee for less than 24 hours’ notice from appointment time.
Marketing & Promotional Gift Cards are non-refundable and not redeemable for cash. They cannot be used in conjunction with any other offer, discount or promotion. Complimentary marketing and promotional gift cards are not to be used together or collected to account for a full service. One card per person only. Expired marketing & promotional gift cards will not be accepted or extended under any circumstances. Expiry dates may vary with complimentary, promotional or marketing vouchers. Marketing, promotional and complimentary cards that are only for a specific location cannot be used at a different location or changed.
$20 Service vouchers can only be redeemed on services valued at $50 or more.

Payment Methods
These include Cash, most leading credit cards and EFTPOS. Prepaid services are also available. We do not accept personal cheques or American Express.

Refunds
Refunds and returns on any purchases and services are not available. Product returns will only be accepted for allergic reactions, not to suit a change of mind.

Surcharge
A surcharge will apply to all services on Sundays and Public Holidays